Privacy Policy
Version 2 · Published 15 August 2026
Who We Are
SafeSaathi is operated by Eternity Systems, registered office at Aero City, Mohali, Punjab 140306, India. This policy explains what personal data we collect through the SafeSaathi app and website, why, and how it is handled.
Information We Collect
Account information: name, mobile number, and email (where provided). Shipping information: delivery address and recipient phone number for orders. Emergency contact details you choose to add. Device information: device name, platform, push-notification token, and app version, used to deliver alerts and notifications. Location data: when you use location-sharing, geofencing, or crash-detection features. Safety-feature data: QR scan history (including approximate scan location and time), SOS alert records, and crash-detection events, tied to your account. Payment/order information: order details and payment status (payment itself is processed by our payment gateway partner; we do not store your card or bank credentials). Associate/Distributor KYC data, where applicable: bank account details and identity proof, collected only if you join the referral program and request a payout.
How We Use Your Information
We use your information to operate the safety features you activate (SOS alerting, crash detection, family location sharing, QR scan-to-call), to process and deliver your orders, to provide customer support, to send transactional notifications (order updates, OTPs, safety alerts), and to comply with applicable legal and tax obligations. We do not sell your personal data.
Location & Family Sharing
Live location is only shared with another user (such as a family group member) after mutual consent — either you invite them or they request to join your group and you approve it. Only the most recent location is retained; we do not keep a running location history for family sharing. You can stop sharing your location at any time from within the app, and the person you're sharing with can also be restricted from seeing it depending on the visibility settings you choose.
Safety Feature Data Handling
When you scan a SafeSaathi QR code, the finder never sees the owner's real phone number or identity — only limited product information (such as the product type and any note the owner added), and calls are connected through a masked/proxy number. When an SOS or crash alert is triggered, we notify your linked emergency contacts by push notification; the notification itself does not contain your location — a contact must open the app to view it, and only accepted, app-linked contacts can access it. The 15-second "I'm Safe" countdown shown after a suspected crash runs on your device within the app.
How We Share Your Information
We share data only with service providers necessary to operate SafeSaathi, under confidentiality/contractual obligations: SMS providers (for OTP/order messages), telephony providers (for masked calling), Firebase (for push notifications), our payment gateway (for processing payments), and cloud storage providers (for storing uploaded content such as SOS photos). We may also disclose information where required by law or a valid legal request.
Data Security
We apply security measures appropriate to the sensitivity of different data — for example, mobile numbers and emergency-contact numbers are stored using a combination of hashing and encryption rather than as plain text in our primary user records. However, some operational data (such as the mobile number used during OTP verification, and delivery addresses/phone numbers for orders) is stored in plain form as required for those processes to function. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your account and safety-feature data for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal/tax obligations. We do not currently operate an automatic deletion schedule for location, SOS, or scan-history records — if you would like specific data reviewed or removed, please contact support or request account deletion.
Your Rights & Choices
You can review and update most of your account information from within the app, and you can request account deletion at any time (see our Account Deletion page). For any other privacy-related request — including asking what data we hold about you — contact our support team using the details below.
Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at info@safesaathi.in or +91 73759 31555.