Return Policy
Version 1 · Published 15 August 2026
Return Window
Eligible products can be returned within 7 days of delivery.
Eligible Returns
The following are eligible for return: products that are damaged or defective on arrival, wrong products received, and personalized/customized QR products that have not yet been activated.
Ineligible Returns
Once a QR product has been activated (linked to your account within the app), it is no longer eligible for return, as activation ties the product to your account and its safety features.
Return Shipping
The customer is responsible for the cost of shipping a product back to us, except where the return is due to a damaged, defective, or incorrect product we sent.
Replacement Option
If you would prefer a replacement instead of a refund for an eligible product, a replacement can be issued on payment of 50% of the product's price, in place of a full new order. Contact support to arrange this.
How to Initiate a Return
Contact our support team with your order number, the reason for return, and photos if the product arrived damaged or incorrect. Do not activate the QR code for a product you intend to return.
Contact Us
To start a return, contact us at info@safesaathi.in or +91 73759 31555.